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If you do not like a product for any reason, we can exchange or refund it under certain conditions. If you have opted for the Total Security Guarantee (provided as standard), you will enjoy advantageous conditions.

Return terms and costs

State of the product

• in perfect condition
• accompanied by all accessories and documents (unopened sealed bags, unopened and unused consumables)

For software and ink cartridges, the packaging must be completely unopened.

Exclusions and specific conditions
Please note that returns and exchanges are made within 7 days for : computers, tablets, all computer peripherals, software, storage keys and memory cards, storage discs, mobile phones, landline phones, fax machines, printers, GPS devices, digital cameras and camcorders, inverters and surge protectors, video projectors and overhead projectors, copiers, scanners, ink cartridges, digital or interactive displays, televisions, DVD players, audio equipment, video surveillance solutions, fans and air conditioners.

• personalised products (customisable advertising items, stamps, etc.)
• stamps
• products whose expiry date or use-by date has expired